Terms of Service

These Terms of Service ("Terms") govern your use of www.jmgsmartliving.co.ke and every purchase, order or service booked with Jo Mi Gi Mor Holdings Limited, trading as JMG Smart Living (company registration no. PVT-9XUKBPE9, KRA PIN P052404315Z), JMG Smart Hub, Mutarakwa Road, off Outering Road, Nairobi ("JMG", "we", "us"). By creating an account, placing an order or booking a service you agree to these Terms and to the policies they refer to.

1. Who may use the website

You must be at least 18 years old and able to enter into a binding contract under Kenyan law. If you act for a company or institution, you confirm that you are authorised to bind it.

2. Your account

Give accurate, current details and keep your password and one-time codes private. You are responsible for activity on your account. Tell us immediately at info@jmgsmartliving.co.ke if you suspect unauthorised use. We may suspend accounts used fraudulently or in breach of these Terms.

3. Products, services and descriptions

We describe products and services as accurately as we can. Natural materials such as timber, leather, stone and fabric vary in grain, shade and texture, and screen colours differ from real finishes; such variations are not defects. Photographs of made-to-order items illustrate the design and may show optional finishes.

4. Prices and quotations

Prices are in Kenya Shillings and include VAT where VAT applies. Delivery, installation and site work are charged as shown at checkout or on your quotation. Written quotations are valid for 14 days unless they state otherwise. We may correct obvious pricing errors before we accept your order; if we do, you may cancel for a full refund.

5. How a contract is formed

Your order is an offer to buy. A contract is formed when we confirm receipt of the amount due at that stage (full payment, deposit or commitment fee) by receipt, e-mail or SMS.

6. Payment

We accept M-PESA, bank transfer and other methods shown at checkout, processed through JMG's official accounts or licensed payment providers. Pay only to the JMG paybill, till or bank account shown on the website or your invoice. JMG staff will never ask for your M-PESA PIN, card PIN, password or one-time code. Each payment is confirmed with a receipt, and tax invoices are issued in line with KRA requirements.

7. Made-to-order work and services

Custom furniture, fine-art commissions, installations and services are made or performed to the specification you approve. They are governed by these Terms together with the Custom Order Terms, the Smart-System Survey & Installation Terms or the Fine-Art Commission Terms, as applicable. Lead times are counted in working days, excluding weekends and Kenyan public holidays, and start when the required payment and approved specification are both received.

8. Delivery and installation

Delivery dates are estimates given in good faith. We will tell you promptly about any delay and record revised dates on your order page. You must provide safe access, adequate space and a responsible adult at the agreed time. Repeat delivery attempts caused by missed appointments may be charged. Risk in delivered goods passes to you on delivery; ownership passes when you have paid in full.

9. Inspection, defects and warranty

Inspect goods on delivery and report visible damage within 48 hours, and other defects within 7 days, with photographs. We will repair, replace or refund defective items in line with the Refund & Cancellation Policy. Manufacturer warranties apply to third-party equipment. JMG workmanship is covered for the period stated on your quotation or invoice. Warranties do not cover misuse, accidental damage, unauthorised alterations, normal wear, exposure to weather for indoor items, or power surges.

10. Cancellations, refunds and disputes

The Refund & Cancellation Policy and the Dispute Resolution Procedure form part of these Terms.

11. Your content

When you upload photographs, measurements or designs you confirm that you have the right to share them and allow us to use them to fulfil your order. We will not publish images of your home or project without your consent.

12. Acceptable use

You must not misuse the website, attempt unauthorised access, interfere with security features, scrape content in bulk, submit false orders or reviews, or use the website in breach of the Computer Misuse and Cybercrimes Act, 2018.

13. Intellectual property

The JMG name and logo, website content, product designs, photographs, survey reports, system designs and quotations belong to JMG or its licensors. You may not copy, sell or hand them to third parties for execution without our written permission.

14. Liability

Nothing in these Terms limits rights you have under the Consumer Protection Act, 2012 or other laws that cannot be excluded. Subject to that, our total liability for any order is limited to the amount you paid for that order, and we are not liable for indirect or consequential loss. We are not responsible for delays caused by events beyond our reasonable control, such as extreme weather, civil disturbance, utility failures or supplier stoppages.

15. Changes to these Terms

We may update these Terms. The version in force when you place an order applies to that order. Material changes are announced on the website, and continued use after that means you accept them.

16. Governing law and contact

These Terms are governed by the laws of Kenya. Contact: info@jmgsmartliving.co.ke, sales@jmgsmartliving.co.ke or +254 721 248 240.